General FAQ’s

What happens if my item is damaged/missing parts?

Occasionally items get damaged during freight or our factory misses packing a part. If the item has been damaged we must be notified ASAP and within 7 days of delivery so we can claim insurance and send you a replacement. If your pack is missing a certain part notify us ASAP and we will send the missing parts directly to your address.

Can I return my item?

Once you have ordered your item it then becomes yours! If you have decided it is not quite what you want any more please contact us ASAP and we may be able to stop your order. However, if it has already been manufactured the item is then yours. You are able to return the item but you will have to pay a restocking fee of 10-25% of the purchase price. The reason being is all the products at Sheds and Shelters are made on demand, this is so you can get exactly what you want with different colours and modifications.

Do you ship to my town?

Yes!! We deliver NZ wide! Our items are freighted by PBT or Mainfreight where depots are located in Northland, Auckland, Bay of Plenty, Waikato, Hawkes Bay, Taranaki, Manawatu and Wellington in the North Island and Nelson, Canterbury, Otago and Southland in the South Island. You can either collect from your nearest freight depot or most of the time your product can be home delivered to your address. Please check each product individually or give us a call!

I am too busy to assemble my new shed, do you offer an assembly service?

Yes! The Assembly Co are nationwide Garden shed assembly specialists. You can order your shed assembly through us when ordering your shed – a one stop shop! Select your garden shed and accessories and add on the shed assembly online! Or contact us and we can arrange this over the phone.

 

How long will my garden shed or carport take to arrive?

Your item will be ordered within 24 hours of your order and payment. As a guideline you can expect the following:

  1. For steel sheds in Zincalume allow up to 5 working days
  2. For steel sheds in Colour allow up to 10 working days
  3. For Cedar timber sheds allow 10-15 working days
  4. For Pinehaven timber sheds allow 15-20 working days
  5. For custom made steel sheds allow 10-15 working days
  6. For carports allow 15 working days
  7. For shelters, garden rooms and summer houses please allow 20 working days

Please also allow 1-3 days for delivery of your garden shed (depending on your location)

These are guidelines only, and usually you can expect your shed to arrive well within these times

I need more information before ordering, who do I contact?

We have information for all products right here on our website! Check out our FAQ’s, product info pages and in each product check out the Specification, Product info, Delivery and Assembly tabs for additional info. Otherwise contact us on 0800 743 346, send us an email or send us a message using the online chat – we are more than happy to answer your questions!

 

What are my Delivery options?

Our products are supplied in kitset pack for easy freight and delivery.

  • For our steel garden sheds the price includes an urban home delivery* or you may collect the shed from your closest freight depot for a discounted price.
  • Our Wooden sheds can be freighted to your nearest transport depot where you can collect. Otherwise we can deliver these to your address, please note there are certain delivery requirements which must be met.
  • For our workshops, garden shelters, and carports they can be collected from your closest transport depot or a home delivery may be ordered, please note these are large items and there are certain delivery requirements which must be met.
  • If we are installing your garden shed or carport our installer can collect it for you and bring it to site!

Check each product individually for freight costs and delivery requirements or contact us!

*Excludes West Coast and Cromwell areas – please contact us for a freight price.

Does my product come in Kitset?

Yes! All of the products at Sheds and Shelters come in kitset form for easy and affordable transport. However, we do offer an onsite assembly service for majority of our products.

Do the prices include GST?

YES!!!

How do I pay?

  1. Visa or Mastercard by phone or online via our secure online banking system – use the “add to cart” function
  2. Bank deposit – we can email an invoice with bank account details
  3. Cheque – we can email an invoice with bank account details

How do I order?

  1. Order online! Select your product, fill in the form with your extras and add to cart – its as simple as that! You can either pay via Credit Card using our secure online system or choose to pay via direct debit. We will email through a receipt and further details within 24 hours of receiving your order.
  2. Ring us on 0800 743 346 and order over the phone! You can either pay via Credit Card over the phone or we can send you an invoice to pay on.
  3. Email us at [email protected]  with the product you are interested in, we can either send you a quote or invoice to pay on and go from there.

If you want a custom sized shed please either ring or email us to discuss your requirements, we will send through a quote highlighting the changes to make sure you are happy with everything.

Testimonials

  • From when we first spoke on the phone and I ordered our shed to the expert installation which was carried out by Alan your installer the experience has been an exceptional one, thank you for the great service!

    Ian Bateman - Puhoi
  • Everything was perfect and the assembly service was brilliant! Thanks for the great shed and service!

    Kim
  • 7 hours and my Cedar Bentley was all erected, just me and my 9 year old son. The kitset would be the best I have ever worked with so very well done to whomever designed it. It was a pleasure to put it up, an excellent product!

    Doug and Max, Pukekohe
  • Thanks so much for the service!! The shed is fantastic and the assembly was so fast! We are very happy!

    Freyja, Auckland
  • We had been looking for some time for a suitable sized and affordable shelter for our staff. We settled on the Formsteel Classic Patio C3030 and clad three sides of it with translucent sheeting to provide a pleasant place for our staff to enjoy their breaks outside all year round. We are very happy with […]

    Aaron Dixon - Dentsply NZ, Tauranga
  • I am very satisfied with both of the Cedar sheds I ordered! Sheds and Shelters did the best to satisfy me, so sad others can’t meet the level of service you have set.

    John, Hamilton
  • My Duratuf garden shed is awesome! I even lined the inside with cheap plywood, was quite simple with the wooden timber framing making the assembly process a lot easier.

    J Burrows, Auckland
  • I am very satisfied with my Garden Master garden shed and would highly recommend them! This 69 year old female even assembled the shed!!

    Hennie, Hamilton
  • Thank you again Lance for your help in organising my beautiful Garden Room, very much appreciated. I am very impressed with the Garden Room and assembly service provided!

    B Measures, Hamilton
  • Many thanks for your assistance in purchasing my Carport. You have made this process smooth when compared to other companies that I have tried to get quotes, dimensions and information from. Not sure why it’s hard, but apparently some people make it so. I appreciate your point of difference!

    Rob, Upper Hutt
  • I would recommend using your company and assembly service you provide, Robbie, the assembler, was very obliging and did a great job!

    Rachel, Te Awamutu
  • I love my Cedar garden shed! Its discrete and compact, ideal for a small garden.

    Sue, Auckland
  • I am very satisfied with my Pinehaven Shed, it looks great and is very useful. Lindsay, the assembler, did a Fantastic job and even attached the bracket for the washing line!

    James, Christchurch
  • We are very satisfied with our garden shed! It was custom made to fit a smaller space and the process was easy, the shed looks good and the service was great!

    D Hassell, Hamilton
  • I am very glad I chose your product, both Duratuf garden sheds have exceeded my expectation! While a little more expensive than the average the quality exceeds everything I had looked at here in Christchurch. Your assembler did a great job, so good I got him back to help with a fence. I would recommend […]

    G Sellers, Christchurch
  • We are very happy with our new Garden Shed, the whole process was effortless from start to finish!

    D Cordiner, Hamilton
  • I am very pleased with my Duratuf garden shed and the Assembly Service was fantastic, would definitely recommend to others! There are some very cheap sheds out there but you pay for what you get!”

    Phil, Christchurch
  • I did a bit of research into Sheds before purchasing a Duratuf Kiwi Shed! I am very satisfied with the purchase. It’s a great product, exactly what I was looking for!

    M Corkhill, Auckland
  • Our Formsteel Carport is assembled and looks fantastic, thank you! I found Sheds and Shelters to be an excellent company to deal with right from start to finish, the communication with yourselves and the freight company was excellent! It has been a real pleasure to purchase it from you and the team.

    Anonymous